We build the tools, run the audits, and find the talent. Our SaaS platforms, quality programs, and staffing solutions come from 25 years inside the contact center industry. Not outside looking in.
Years Experience
Satisfaction
Countries
Our expertise across industries and technologies
Everything we do comes from the same place: helping businesses operate better, sell more, and scale with confidence.
We build SaaS platforms for sales, recruitment, training, and operations. Every product started as a tool we needed ourselves and couldn't find on the market.
Mystery shopping, call audits, sales process evaluation, performance improvement plans, and tailored training sessions. In any channel, any language.
We find, screen, and deploy multilingual professionals for sales, support, back-office, and technical roles. Anywhere you need them.
A proven methodology refined over 25 years and hundreds of projects.
We start by listening, not pitching. We need to understand your operation, your real pain points, and what success actually looks like before we propose anything.
Findings become a concrete plan with milestones, deliverables, and clear ownership. No 80-page documents that nobody reads.
We build, deploy, and iterate in short cycles. You see progress weekly, not monthly. Every sprint ends with a working demo you can test.
Go-live is not the finish line. It's where the real learning starts. We monitor, measure, and keep optimizing based on actual usage and business outcomes.
Proprietary SaaS platforms, custom development, global staffing, and quality assurance. All built from 25 years of operational experience.
Licensed access to BPOWave's own platforms. Hosting, updates, and technical support included with every licence.
The complete operational command center for contact centers. Five integrated modules that cover reporting, quality, workforce management, campaigns, and AI. All in one platform.
B2B CRM built on the Next Action philosophy: every lead always has a scheduled next action. No lead is ever forgotten.
Full applicant tracking system with AI-powered candidate scoring. Manage recruitment projects from sourcing to onboarding.
Automated B2B prospecting engine. Find decision-makers, enrich contact data, and launch multi-channel outbound sequences. Works standalone or as an EOsales add-on.
KPI cockpit for contact center operations. Navigate, monitor, and act on performance in real time. Across teams, projects, and clients.
Operational audit platform built around ISO 18295, ISO 9001, and ISO 27001 frameworks. Structure your compliance program with data, not paperwork.
We design, build, and maintain bespoke software, from MVPs to full SaaS platforms. Our nearshore team in Tunis works with transparent project management. The same people who built EOsales, RecruitFlow, and NaviKPI can build yours.
Full-stack development of web platforms, from internal tools to multi-tenant SaaS products. Scoped deliverables with clear milestones and fixed pricing.
Connect your systems, automate repetitive workflows, and eliminate manual steps. We bridge the gap between the tools you already use.
Turn your operational data into decisions. Custom KPI dashboards, automated reporting, and analytics platforms, built with the same expertise behind NaviKPI.
Keep your applications healthy, secure, and evolving. Three support tiers plus standalone technical audits for existing codebases.
Outsourced recruitment, continuous RPO, and full HR administration. Multilingual sourcing from Tunisia and Spain, serving clients worldwide. All recruitment processes are managed through RecruitFlow, our proprietary ATS, ensuring structured pipelines, AI-powered candidate scoring, and full traceability from sourcing to onboarding.
We find, screen, and shortlist candidates for you. From agents to managers, with a replacement guarantee on every hire. Every process runs on RecruitFlow with AI scoring, competency mapping, and full pipeline visibility for you.
A dedicated recruiter embedded in your hiring process. Predictable cost, consistent pipeline, zero ramp-up time.
Outsourced HR operations: payroll, onboarding, and legal compliance. Focused on Tunisia with Spain coverage.
Need developers, designers, or technical PMs? We source, vet, and embed technical profiles into your team. Nearshore from Tunis, reporting to your PM.
Outsourced quality monitoring, calibration, and operational audits for contact centers. We measure what your customers actually experience.
Systematic evaluation of customer interactions (calls, chats, emails) with structured scoring and actionable feedback.
A dedicated quality analyst or a full QA team, working as an extension of your operations.
Agent coaching, team training sessions, deep-dive operational audits, and ISO preparation. For operations that need people development alongside process improvement.
Tell us what you need. We'll get back to you within 24 hours with a clear next step.