Based in Tunisia, Serving Globally

Quality, Technology & Talent — with a human touch

We help businesses across Europe and MENA excel through comprehensive quality audits, custom IT solutions, and exceptional talent acquisition.

150+

Happy Clients

98%

Satisfaction

15+

Countries

Professional team member
Business professional
5,000+Audits Completed
🌍
4Languages

Trusted by leading companies across Europe and MENA

TechServe Horizon Consulting GlobalConnect Nexus Corporation BlueWave Industries Meridian Group Atlas Partners Vanguard Solutions
TechServe Horizon Consulting GlobalConnect Nexus Corporation BlueWave Industries Meridian Group Atlas Partners Vanguard Solutions

Three pillars of excellence

Comprehensive solutions designed to elevate every aspect of your business operations.

📊

Quality Control

Comprehensive audits and training programs that transform your customer experience.

  • Mystery shopping & call audits
  • Customer service training
  • Performance dashboards

IT & CRM Solutions

Custom CRM systems with AI integrations built specifically for your workflow.

  • Custom CRM development
  • AI chatbots & automation
  • Third-party integrations
👥

Talent Solutions

Expert recruitment to find multilingual professionals that match your culture.

  • Multilingual recruitment
  • Rigorous vetting process
  • Industry-specific headhunting

A proven approach to success

Our methodology ensures consistent, measurable results for every project.

1

Discovery

We listen to understand your unique challenges and goals.

2

Strategy

We design a tailored solution with clear milestones.

3

Implementation

Our experts execute with precision and transparency.

4

Optimization

We continuously measure, learn, and improve.

0
Happy Clients
0
Audits Completed
98%
Client Retention
0
Countries Served

Meet the people behind BPOWave

Passionate professionals dedicated to your success.

Amira Ben Salem
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Amira Ben Salem

CEO & Founder

Youssef Khaled
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Youssef Khaled

Head of Quality

Leila Mansour
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Leila Mansour

CTO

Karim Haddad
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Karim Haddad

HR Director

Real results for real clients

See how we've helped businesses transform their operations.

TechServe case study Quality Control

TechServe

40% increase in customer satisfaction

How we transformed a struggling customer service department into a competitive advantage.

+40%CSAT Score
-25%Wait Time
Horizon case study IT & CRM

Horizon Consulting

Custom CRM with AI-powered automation

Building an intelligent client management system that saves 20 hours per week.

20hSaved/Week
3xFaster Onboarding
GlobalConnect case study Talent Solutions

GlobalConnect

Building a multilingual support team

Recruiting and onboarding 50+ professionals across 4 languages in record time.

50+Hires
95%Retention

Let's work together

Ready to elevate your business operations? We'd love to hear from you and discuss how we can help.

📧
hello@bpowave.com
📞
+216 XX XXX XXX
📍
Tunis, Tunisia